Home / Guides
Shopify customer support guides
Ten answers to the questions store owners type into Google, each with reply templates you can copy. Every guide ends with the same pilot offer and its price.
Pick the question you have today
- Shopify 'where is my order' email reply templateGive the carrier, the tracking link and the date you will check again.
- How to reply to a Shopify refund request emailPut the yes or no in the first sentence, then the amount and the payment route.
- Shipping delay email to customers: what to saySay sorry once, give a new date, and tell the customer what happens if it slips.
- How to reply to an angry customer email (with templates)Name the problem in their words, then give one action and one time.
- Shopify return policy questions: reply templatesQuote the policy line, say whether the order qualifies, then the next step.
- Customer got the wrong item: how to replyConfirm what arrived, choose a fix, and send the label in the same reply.
- Customer wants to cancel an order: reply templatesCheck fulfillment first, then confirm the cancellation or give the return path.
- A customer says they will dispute the charge: what to writeGive the order facts and a resolution before the bank gets involved.
- Out of stock: how to answer 'when will this be back?'Give a real date or a plain no-date, plus something you can ship today.
- Outsourcing Shopify customer support: what it costs and what to hand overWhat to hand over, what comes back, and what our pilot and monthly plan cost.