Porch & Bell
We answer your Shopify store's customer emails and chat, day and night.
For Shopify store owners who answer support themselves or lose evenings to it. Replies are written from your own policies and follow rules you approve, in your customers' language.
Start the 7-day pilot: $149$149 for 7 days, credited to month one. Email us to book; we reply with a card payment link.What the free check shows
If you got an email from us, you already have a free check on its own page. It shows:
- How long your store took to answer a normal question we emailed at 9pm.
- A draft answer written from your own policies.
- The rules every reply follows before it is sent.
- The escalation rule: what we pass back to you instead of answering.
How it works
- Open your free check and see the reply time and sample answer.
- Pay $149 for the 7-day pilot and give us access to one support inbox or helpdesk.
- Replies are written from your own policies and follow rules you approve. Anything unusual (refunds over your limit, complaints, legal) comes straight to you, and you get a log of what we answered and what we passed to you.
Pricing
7-day pilot
One week of live support on your inbox. The $149 is credited to your first month.
Start the 7-day pilot: $149$149 for 7 days, credited to month one. Email us to book; we reply with a card payment link.Monthly support
Email and chat support, day and night, in your customers' language.
Start monthly support: $1,100/month$1,100/month, billed monthly, cancel any time.Why month-to-month, and why us
- Month-to-month. Cancel by email whenever the month stops earning its keep.
- Nights and weekends. Most in-house support teams typically answer in US business hours. We cover nights and weekends, in your customer's language.
- Your rules, not guesses. Replies are written from your own policies and follow rules you approve. Anything unusual (refunds over your limit, complaints, legal) comes straight to you.
Questions
What do you need from me?
Access to one support inbox or helpdesk, your shipping, returns and product policies, and anything you never want promised to customers.
What if I want to cancel?
Email hello@porchandbell.com. The monthly plan stops at the next renewal. No notice period, no contract.
Who does the work?
AI writes the replies from your own policies and follows rules you approve. Anything unusual (refunds over your limit, complaints, legal) comes straight to you. If you have a question, email hello@porchandbell.com and we answer.
What happens to questions you can't answer?
We pass them to you with the context. Refunds, policy exceptions and medical or safety questions are always yours to decide.
What do I get for $149?
Seven days of live support on your inbox and a log of every reply. If you continue, the $149 comes off your first month. It is refunded in full if we have not started the work.
Try it for a week.
$149 for seven days of support, credited to month one.
Start the 7-day pilot: $149$149 for 7 days, credited to month one. Email us to book; we reply with a card payment link.